Commercial Block Management

Artium Property Management are responsible for all aspects of managing your commercial block. This can be offices, retail leisure or mixed use:

• Collect and accounting for the service charge.
• Setting and reviewing service charge budgets.
• Testing and maintaining critical safety systems such as the fire alarm.
• Record keeping for statutory compliance.
• Servicing other communal infrastructure such as the lifts.
• Keeping communal areas clean.
• Building maintenance.
• Arranging suitable insurance.
• Organising and carrying out risk assessments.
• Ensuring general waste is collected.
• Dealing with any emergencies.
• Communicating with residents and arranging meetings with all stakeholders.
• Tenant rent reviews.
• Renting out any vacant units.
• Managing any vacant units and preparing them for new occupants.
• Managing any significant repair works.

Every building is different, so our services will be tailored for each building, and we will outline what is included in our management agreement, as well as additional services we can offer for an extra fee.

Absolutely. We will put together a service charge budget, ensure all units are ready and compliant for leasing to new tenants, and manage the leasing of empty units, as part of our commercial building management offering.

We will coordinate and manage all of the services outlined in the management agreement. Our team will do some of these services and some will be outsourced to trusted partners.

Yes, although how long it will take will depend on your current managing contract, its duration, and length of notice period. Artium Property Management will conduct a no obligation appraisal of your management agreement, available contracts and records and the property itself in, order to put forward a commercial block management proposal for your consideration.

Our aim is to offer a competitive management fee whilst fulfilling all of our obligations and offering excellent customer service. We will review the current service charge budget and make efficiencies where we can. This would include the management fee and if we can offer our great service and fulfil all of our contractual duties for a reduced management fee then we will.

This depends on the terms of your lease with your tenants. If the lease allows you to collect money towards a reserve fund, then we can assist with putting together a planned maintenance plan, which will inform the amount to be demanded from tenants to put towards the reserve fund. This will be held in trust and used for one off works.

We are members of the RICS Client Money Protection Scheme and therefore all our client money for landlords, leaseholder’s service charge or sinking fund is held in a secured bank account.

Our obligation is to collect the rent and service charge, but our commercial building management team will always speak to tenants if they cannot pay, and liaise with the landlord to see if we can come to an arrangement that suits all parties. If agreement cannot be reached, then we will follow our debt protocol to seek to reclaim the monies owed.

As one of the leading commercial building management companies, we’ll make regular site visits to check the condition of your site, and liaise with all stakeholders. We will also attend the site as required in the case of any emergency or urgent incident. Not only that, but we will audit the site to ensure that all statutory tests and maintenance are up to date.

If there’s staff on-site, then please contact them, or during office hours call our team on 01423 611110. For out of office hours, we’re contactable on our emergency call number, which will be in your resident’s handbook, and displayed internally in the building.

Please contact our office and we will do what we can to listen to your issue and make it right. If you are still not happy with our commercial block management service or response then please follow our Complaints Policy.

We are members of an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use The Centre for Effective Dispute Resolution (CEDR). Further details can be found in our complaints policy.